Mr. Thorne called in saying his garage door was acting strangely. It did not take long for us to determine one of his springs had broken.
We disconnected the door and manually guided the door shut again. Then, we slowly released the tension from the torsion springs and eased the springs loose while watching for any broken fragments that remained taut. Once we were sure it was safe, we took off the springs, cleaned and oiled the spindles, and put in the new set before tightening the caps again. After reconnecting the door, we gave it a test.
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